New Features: Customize your Cancellation Policy, Email Reviews and More!

June 24, 2015


Business owners: We’re so excited to announce a whole suite of improvements and features that you’ve requested. Check back often – we’re continuously making improvements based on your suggestions!

1. Customize your Cancellation Policy

We know that no one likes last minute cancellations and no-shows! We’ve updated our Cancellation Policy feature to give you more control: you can now set the number of days in advance a client must cancel to avoid being charged, as well as whether to charge a flat fee or percentage of the appointment price. Clients will be able to cancel an appointment within the cancellation period, but they’ll be warned of the associated cancellation fee.

To change your cancellation policy, visit the Settings page on your Merchant Dashboard.

2. Get More Customer Reviews

After a successful appointment, we ask your client to leave a review. We’ve now made it even easier for any client using Gmail to leave a review for your business–helping build your online reputation and the SEO value of your MyTime profile.

Clients using Gmail can click the ‘Review’ button on the right side of the message in their inbox and easily leave a review in the pop-up.

Clients see a customized review widget if they open the email.

3. Easily Invite Clients to Book You on MyTime

You can now create a customized welcome email to let your clients know they can book you 24/7 on MyTime. This is a great way to remind both your loyal and lapsed customers that they don’t have to call for their next appointment!

You can also send customized invites to multiple clients at the same time by clicking on the ‘Select All’ button on the Clients List page.

We hope you enjoy these new improvements and features! As always, don’t hesitate to reach out to our Customer Experience Team if you have any questions, comments or concerns. Reach us:

All Tags: